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FAQ

1. Does iCubeMart have a physical store?
2. Where does iCubeMart ship packages from?
3. Which carrier does iCubeMart use for shipping?
4. Which countries do iCubeMart ship to?
5. Which shipping methods do iCubeMart offer?
6. How often does iCubeMart take to process and ship each order?
7. Can iCubeMart expedite my order?
8. How long does it take for each shipping method?
9. How can I check my order's status?
10. Will I receive a shipping notice?
11. Does iCubeMart keep my financial information?
12. Why does iCubeMart request the last 4 digits of the credit card I used in my international order?
13. Does iCubeMart have Reward program?
14. What is iCubeMart Return Policy?
15. How can I get the new member discount?
 


1. Does iCubeMart have a physical store?
We offer a wide variety of products on our online store, but we have no physical store.

2. Where does iCubeMart ship packages from?
iCubeMart is world wide brand name manufacturers' authorized dealer. iCubeMart receives shipments directly from each manufacturer and ship all packages from Los Angeles, USA.

3. Which carrier does iCubeMart use for shipping?
We use the US Postal Service as  our shipping carrier for all domestic and international packages.

4. Which countries do iCubeMart ship to?
We ship packages worldwide (to any country USPS delivers to). Please search here to verify if USPS ships to your country.

5. Which shipping methods do iCubeMart offer?
We offer all shipping methods that US Postal Services offer, including first class, priority mail, and priority mail express to all domestic and international customers based on the weight of each package. If you have any special need, please make sure to let us know here.

6. How often does iCubeMart take to process and ship each order?
We process orders every day based on the amount of orders received. We try to ship the order out no later than the following business day.

7. Can iCubeMart expedite my order?
Although we process each order no later than the following business day, we can't control how fast USPS process and deliver each package. If you have any special needs, please let us know here.

8. How long does it take for each shipping method?
Based on USPS and our customers' feedback, 

For domestic orders:
- First Class: 2-7 business days
- Priority Mail: 2-5 business days
- Priority Mail Express: 1 business day

For international orders:
- First Class: 1 - 4 weeks
- Priority Mail: 1-3 weeks
- Priority Mail Express: 1-2 weeks

Our packages usually arrive on the lower end of these time ranges.

9. How can I check my order's status?
You can check your order status using any of the following options:
1) You can become a member here. Then, log in and check the status of your order.
2) You can check your inbox for our emails regarding your order.
3) Of course, you can also contact us regarding your order here.

10. Will I receive a shipping notice?
Yes! We always send shipping notices with tracking numbers to customers after the completion of each order.

11. Does iCubeMart keep my financial information?
We use an authorized Payment Gateway (Authorize.Net) to process all payments. We don't actually receive any customer financial information.

12. Why does iCubeMart request the last 4 digits of the credit card I used in my international order?
The USA bank system doesn't have a consistent system with foreign banks/financial institutions (including credit card), so most foreign financial information can't be verified. To avoid fraud and ensure security, we need international customers to provide the last 4 digits of their credit card.

Once we receive the credit card information, we will process your order immediately.

13. Does iCubeMart have Reward program?
Yes, iCubeMart has Reward program for all members. Please check here for more details.

14. What is iCubeMart Return Policy?
iCubeMart Return Policy is here.

15. How can I get the new member discount?
iCubeMart membership is free. Every customer can register one member account. After login, the new member discount will be available automatically to each new customer upon the approval of the registration. This  new member discount is one time only.

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