1) Any claim or request has to be made within 7 days after the shipment's arrival.
2) Any claim of a defective item or wrongly shipped item, or a request of an exchange needs to be approved by iCubeMart. You may only ask for return on a cube if it is defected or broken WHEN RECEIVED. If it is BROKEN or USED by the customer himself/herself, it is not returnable nor refundable.
3) Shipping and handling fee in the original order is not refundable because US postal office doesn't refund any postage to any shipped package.
4) Customer is responsible for all shipping and handling fees, if there is any, to ship items back from customers to iCubeMart, or ship exchanged items back from iCubeMart to customers.
5) Do not falsely claim an item's current status. After we have received the item a customer has shipped back to us, we will verify if the customer's claim if true or not. If it is false, we are not able to help you further.
6) If a piece is defected or broken WHEN RECEIVED, we will provide the customer with a replacement piece after verification of claim.
7) We must verify and the customer must prove that the product is defected before we continue with further actions. Without confirming the legitimacy of a customer's claim, we are unable to proceed with a refund.
8) If the buyer requested an exchange, the buyer has to ship the original item back to iCubeMart before the replacment will be shipped back to the customer.