FAQ – iCubeMart

Frequently Asked Questions

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Why should I order from iCubeMart rather than other speedcube stores?

In addition to our unique selection of puzzles ranging from classic speedcubes to interesting mods you won’t find anywhere else, our customers say that our outstanding customer service and shipping speeds set us apart. We respond and resolve any problems you have and ship out your package as fast as possible. Your shopping experience is what’s most important to us.

To learn more, check out our About page or our Testimonials page.

What does it mean that iCubeMart is the US Authorized Dealer?

Being the US Authorized Dealer means that cubing brands like YJ MoYu and DaYan recognize iCubeMart as their official seller in the United States. We are the official US Authorized Dealer of every brand you see on our shopping page except for East Sheen, GiYang, Maru, Speedstacks, V-Cube, and X-Cube.

We are extremely grateful and proud of representing these renown cubing brands in the US, enabling us to talk with the owners of these manufacturers directly on the phone in order to bring you the best of their amazing products without jacking up the price through a middleman.

Where are you located?

iCubeMart is located in Los Angeles, California, United States.

How does iCubeMart source its products?

iCubeMart directly contacts the owners of each cubing brand on the phone to source inventory instead of using a middleman like many other cubing stores on the market. This allows us to pass those savings onto you and provide you with below market prices.

How is iCubeMart adapting to COVID-19 to ensure the health and safety of their customers?

In light of the current outbreak, we hope everyone is staying safe during this challenging time. iCubeMart is taking extra care to ensure the safety of all of our products by cleaning our equipment and products with alcohol wipes (without damaging the puzzles). In addition, we are undergoing a strict quarantine to avoid passing bacteria or viruses to our customers. Nevertheless, we are committed to maintaining the same processing and shipping speeds you are accustomed to at iCubeMart.

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For more details, please check out our Return Policy page!

What are the shipping options?

iCubeMart uses the United States Postal Service (USPS) as its shipping carrier. We allow customers to choose shipping based on the USPS-provided options such as standard First-Class mail or expedited Priority shipping. All of our shipping rates are automatically calculated by USPS based on the weight of your order, meaning that we provide you with the cheapest possible shipping options while covering all shipping materials cost free of charge. For more details, please check out our Shipping Policy page!

When will I receive my order?

We can ensure you that we will have your order completely processed and shipped out within 1-2 days (most orders get shipped out in less than 24 hours). After being shipped out, the time it takes for you to receive your package depends on what shipping option you choose.

For domestic orders, the standard First-class shipping typically takes 3-5 days, and the expedited Priority shipping typically takes 2-3 days. If you live in California, we recommend just going with the standard First-class shipping every time since, in our experience, these packages always arrive within 2-3 days anyway.

For international orders, the typical shipping time is 7-15 business days. Based on our experience though, packages normally arrive at the lower end of that range.

For more details, please check out our Shipping Policy page!

What do I do if I receive a defective order?

If there is a defect in any products in your order, please contact us immediately with your order number, an explanation regarding the defect, and some supporting photos. To get in touch, use the Contact page or email us at icubemart@gmail.com. We will help you out right away. If approved, we will provide you with store credit, send you a replacement, or provide a refund after receiving the defective item back from you.

How do I make changes to an order I’ve already placed?

Please contact us using the Contact page or email us at icubemart@gmail.com immediately. We will be happy to help you out and make any modifications you please as we always double check our email before we process an order. Make sure to get in touch as soon as possible since we process and ship orders out in less than 24 hours most of the time.

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There is nothing like a hardworking shop to make sure your orders are packed with the best care and shipped as fast as possible. iCubemart has never failed me in the numerous times I have ordered from them, and the great customer service is what ties all this together. Once you realize the effort and quality put into each order, then you realize there is no reason to shop anywhere else but here.

GABE RUIZ

Customer

I believe this was the second time ordering from iCubeMart. Both times, I have been extremely satisfied with the service. Orders are typically processed and shipped within 24 hours, and once it was even shipped on the same day! Customer service is also very helpful. The products are also quite good, so you don't need to spend time sifting through a bunch of products that you don't care about to find what you need. Keep up the good work, Jeffrey!

XUAN TRIEU

Customer

Nothing like 2 day shipping to start off the weekend. I love iCubeMart's fast shipping and I will definitely be buying from them again.

JAKE

Customer

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